OUR holiday home OWNERS SHARE THEIR takes on FRESH ESCAPES
We are proud of the relationships we have with our owners, who are key to Fresh Escapes’ success. Our company simply wouldn’t be fresh if it wasn’t for the unique, beautiful homes in our portfolio. And we are passionate about the transformation process: nurturing a homestay with great potential, then seeing it emerge from its cocoon, spread its wings and flourish.
We may be fresh to the holiday lettings market, but we are experienced in the investment, letting and management of property. We know firsthand just how much hard work goes into a holiday let – in fact, we own some of the Fresh Escapes portfolio – so we understand your perspective as an owner.
It may be tempting to sell that property that takes up too much of your time to manage or the second home that just you’re not using enough. But imagine if someone took that headache away and transformed your underperforming asset into a lucrative holiday investment? Our owners love that we are a safe pair of hands. We manage everything in house, from interior design and guest experience to property management and lettings.
Take a look at some of our delighted owners’ takes below to see how Fresh Escapes has transformed their expectations and incomes.
What Ally has to say about Fresh Escapes
Fresh Escapes are fantastic to work with, nothing is too much trouble and they go that extra mile.
The team is constantly adjusting to the ever-changing market and keeping on top of excellent standards. We have been letting our apartment in Cathedral View, Exeter with Fresh Escapes from day one, and have no hesitation in recommending them.
What Nick and Nicole have to say about Fresh Escapes
Fresh Escapes have provided for us an effective way to share our vision for a luxury and eco-friendly holiday with discerning customers who share our values by managing the many portals & websites available to holiday makers when booking self-catering accommodation.
Feedback from guests has always been excellent, we both work and do not have much free time – Fresh Escapes manage the bookings and have broadened our customer base. The small scale and nature of Fresh Escapes has meant that guests always feel well looked after. During the last year of lock-downs and many peoples holiday plans being upturned by fast changing government guidance, James and his team have always put customers first, providing full refunds without hesitation.
What Claire Gardiner has to say about Fresh Escapes
I came to Fresh Escapes as they offered the personal touch – I knew I could contact the team anytime.
Although I probably drove them mad at the beginning with all the questions, emails and texts as I was incredibly nervous about setting up a holiday let, I feel I have now grown in confidence with this project and that is also down to Fresh Escapes and their continued support. They also know the local area and are always on hand to give me the contact details of local trades people. They know the property well and I feel we have a good working relationship. With larger companies I would undoubtedly be dealing with different people who wouldn’t know the property or the area (or even me!). I am a valued owner and not a number or an account to be managed, and that’s important to me. I am so happy that I am part of the Fresh Escapes family with their ever growing portfolio of luxury properties. Thanks guys!
What Sandra and Tony have to say about Fresh Escapes
Once we had decided to use the Birches a for Holiday Let, we approached many agencies across the bay. However, after the first initial meeting with James at Fresh Escapes, we decided that this was the agent for us.
Feedback We found James to be professional but honest, and treated us as friends, valuing our thoughts and opinions. Whilst Fresh Escapes now has a flourishing business with other luxurious properties on the books, James has always endeavoured to allow us the autonomy to keep The Birches as it was meant to be – a Victorian style home.
Fresh Escapes was in its infancy back then and looking to grow into the successful Gold Standard business it is today. It has grown to include Will Keen who has become our go to man of the hour and there is nothing he can’t solve.
James and Fiona run Fresh Escapes like one big family business where everybody feels involved. After initial teething problems and the devastation of COVID, we are now back on track to be able to forecast a promising future in the Leisure industry with Fresh Escapes. We are pleased to be on board and part of the great success story.
What Paul Matthews has to say about Fresh Escapes
We have used James and Fiona for nearly two years now. After having quotes from 3 of the usual big players in the market we became frustrated that nobody saw the potential revenue or the vision of what we were trying to do.
We decided to market the business ourselves, this worked reasonably well but the pressure of change overs was beginning to take its toll. We then met James and Fiona and they saw what we were trying to achieve and where we were missing out. From there our bookings have gone up and continue to increase every month. Mean while we don’t have the pressure and stress that comes with change overs, linen or cleaning. A1 service! Having been to a number of there other properties we can testament that they have a stunning portfolio in some lovely destinations!
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